Tips on How to Respond to Positive Online Reviews

Responding to Positive Reviews

A good or bad reputation can mean the difference between a business thriving and expanding, or closing their doors for good. In the digital age, a business’s reputation is controlled by consumers using online review platforms like Yelp, Google and Facebook to announce the quality of their business publicly. The good news is that this lets businesses easily monitor and manage their online reputation , a power they can put to good use by responding in a timely manner to the reviews they receive.

While negative reviews often get this most attention, positive reviews are as or more important! It’s important to respond to positive reviews to thank customers for taking the time to review your business and to encourage others to do the same.

With 92% of consumers reading reviews online, businesses can’t afford to sit on the sidelines. An effective response will help ensure that a happy first time customer becomes a regular, and 70% of complaining customers will come back if you resolve the complaint in their favor. The first step is engaging with them.

Here are some tips on how to respond to positive reviews:

It’s simple. Thank the customer, name drop, promote and tell the customer what to do!

1. Say thank you and be specific

No one would let a compliment pass them by in real life. Apply that same principle to a review response! And make sure to reiterate your customer’s compliment. This let’s the customer know that a real person took time out of their day to acknowledge them, and that feels good.

2. Use the business name and keywords

Don’t miss out on the opportunity to drive your business up in search results—positive reviews work wonders in search. Referring to your business name, location and category (restaurant, coffee shop, hotel, etc.) helps index that review online.

3. Market, market, market

Is your business famous for a certain secret sauce? Are you having a promotion next month? A review response is a great place to get the good word out.

4. Give your customer a task

Not as scary as it sounds. Invite them to try something different the next time they visit, or bring a friend!

As you can see, there’s a ton of potential hidden in a positive review response. Instead of one advertisement to rule them all, each review is an opportunity to sell your business!

Still have questions or need help monitoring your online Reputation?

We can help you monitor your businesses online reputation quickly and easily with NEKO Reputation Manager. Visit https://reach.northeastkingdomonline.com/reputation-manager for the details!

Contact us at 1-888-511-2010 today for a free initial consultation and demo !

Schedule your free consultation online here: FREE CONSULTATION

< Older Post

Newer Post >

Mail

A person is typing on a laptop computer with online icons around them.

Why Website Security Should Be Your 2025 Priority

February 19, 2025

Learn about the importance of website security and the key security concerns facing your website. We explore specific security risks and how you can secure your website against them.

A person is drawing web design layouts on a piece of paper with a pen.

Redesigning for Success: What Your Website Needs to Attract New Customers

February 12, 2025

Redesign your website for success to attract more customers, increase page retention, and see more conversions.

A person is holding a cell phone in their hand with emoji's coming out of it.

Which Social Media Platforms Are Right for Your Business?

February 5, 2025

Discover which social media platforms are best for driving growth in your business with Northeast Kingdom Online, a Vermont web design and content marketing company.

A close up of a keyboard with a red button that says seo

What Is SEO And How Does It Benefit My Business?

January 30, 2025

Discover key information about search engine optimization (SEO) and how, when applied effectively, it can enhance your business's online visibility, improve search engine rankings, and drive more organic traffic and customers to your business.

A woman is sitting at a desk with her feet up and a laptop.

To Blog or Not to Blog, What is the Advantage?

January 15, 2025

Discover the advantages that blogging can have for your business and how it impacts your audience engagement and outreach.

Plant Growing out of a hand used to visualize business growth by doing a website redesign.

How a Website Redesign Can Grow Your Business in the New Year

December 30, 2024

The New Year is the perfect time for businesses to evaluate their digital presence and ensure it supports their growth objectives. At Northeast Kingdom Online, we specialize in professional website redesign services that enhance your brand and deliver impactful results. A modernized website goes beyond aesthetics—it’s a strategic asset that drives growth, improves user experience, and keeps you competitive in today’s digital landscape. Let us help you refresh your online presence and set your business up for success in the year ahead.

Why a Well-Branded Website Matters

By Blog Owner • November 8, 2024

Having a well-branded website is a powerful tool that helps your business connect with your audience, communicate your values, and stand out in a crowded digital landscape. A strong website brand encompasses the visual elements, voice, and unique qualities that make your business memorable and trustworthy.